#Support — Dr0x
App: Dr0x (iOS and Android)
Developer: TrashNFT
## Contact Us
For any questions, issues, or feedback about the Dr0x app, contact us at:
We aim to respond within 3–5 business days.
## Account & Data Deletion
You can request complete deletion of your account and all associated data at any time.
How to request deletion:
- Send an email to trashnft1@gmail.com
- Use the subject line: Account Deletion Request
- Include the email address or wallet address associated with your account
What gets deleted:
- Your user profile and authentication data
- Saved alert rules and notification preferences
- Mint calendar reminders and submissions
- Any wallet addresses linked to your account
Timeline:
Deletion requests are processed within 7 business days. You will receive a confirmation email once your data has been removed.
Note: Dr0x is non-custodial. We never store private keys, seed phrases, or wallet funds. Blockchain data (transactions, NFT ownership) is public and cannot be deleted from the blockchain.
## What We Can Help With
- App crashes, sign-in issues, or WalletConnect connection problems
- Incorrect or missing display of NFT data
- Questions about how the app works
- Account deletion or data removal requests
- Bug reports and feature suggestions
## What We Cannot Do
- Recover wallets, keys, or funds — we are non-custodial
- Reverse blockchain transactions
- Provide financial, investment, or tax advice
## Security Reports
For vulnerability reports or abuse, email us with SECURITY in the subject line. These reports are prioritized.